Privacy Policy
The Pet Care Card is built so your pet's records stay with you, on your device. We only handle the limited information needed to run your account, your purchases, and the AI photo features. We never sell your information.
1. Who we are
The Pet Care Card is a product of The Perception Collective Pty Ltd ("we", "us", "our"). This policy explains what we do and do not collect when you use The Pet Care Card app and website (thepetcarecard.com.au).
2. The short version
- Your pet records - profiles and photos, vaccinations, worming, flea and tick, medications, weight, documents, expenses and insurance details - are stored on your device.
- We do not upload or keep a copy of those records.
- The only things we handle are your account details, your purchase and credit balance, and any photo you choose to send to the AI photo features. Each is explained below.
3. Information we handle
- Your account. If you sign in with Google, we receive your name, email address and profile photo from Google, and store them so you have an account and so your plan and credit balance work across your devices. We never receive your Google password.
- AI photo features. When you choose to transform a pet photo with our AI scenes, that photo is sent to our server and on to our AI provider (Google, via its Gemini API) to generate the new image, which is returned to your device. This only happens when you tap to create a scene. We do not keep your original photo on our servers after the image is generated, and we do not use your photos to train AI models. The AI provider processes the image under its own terms.
- Purchases and credits. Purchases are handled by the app stores (Apple App Store, Google Play) or, on the web, by our payment provider (Stripe). We receive confirmation of the purchase and your resulting subscription or credit balance, which we store against your account. We never see or store your full card numbers.
- Basic technical data. To run the service, meter free credits and prevent abuse, our servers process standard request data, including a device identifier the app generates and ordinary server logs.
- Contact. If you email us, we receive your email address and whatever you include, and use it to respond.
4. Your pet records and photos
Your pet records and the photos in them are stored only on your device. They are never uploaded to us, with the single exception of a photo you actively choose to send to the AI scenes (see above). Because your records live on your device, you control them. We recommend you use the in-app PDF export to keep your own backup, as we cannot recover records that are lost if your device is lost, reset or its storage is cleared.
5. Who we share information with
We do not sell your information. The limited information above is handled only by the providers that run our product, and only so they can provide their service: our hosting provider (Cloudflare), our AI provider (Google), our sign-in provider (Google), and our payment providers (Apple, Google and Stripe, coordinated through RevenueCat on mobile).
6. Overseas processing
Some of those providers process data outside Australia, including in the United States. By using the app you consent to this handling, which we put in place only to provide the service.
7. Children's information
The Pet Care Card is intended for adults managing their pets. It is not directed at children, and we do not knowingly collect personal information from children.
8. Your rights
We handle personal information in line with the Australian Privacy Principles. You can ask us to access or delete the account and purchase information we hold, or to delete your account, by emailing us. Your on-device pet records are controlled entirely by you and can be removed by deleting them in the app.
9. Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date shown above.
10. Contact us
Questions about privacy? Email hello@thepetcarecard.com.au.